This policy explains how purchases of virtual coins on Callings are handled, and when a refund is possible. It applies to the Premium Live wallet coins that fund in-app features such as per-minute chat, audio and video.
Wallet coins are a prepaid virtual currency used only inside Callings. They have no cash value, are non-transferable, and cannot be exchanged back into money except through the separate earnings-and-payout process available to verified earning members.
Coin purchases made inside our Android app are processed by Google Play, and Google's own refund policy governs them. You can request a refund through your Google Play account (Play Store → your purchases), or by contacting Google Play support, generally within 48 hours of purchase. We are also happy to help — contact us and we will coordinate with Google where we can.
Coin purchases made on callings.co.in in a web browser are processed by our payment provider. Because coins are delivered to your wallet immediately, an unused, unspent coin top-up may be refunded within 7 days of purchase if you contact us with the transaction details. Coins that have already been spent are not refundable.
Coin top-ups are one-time purchases, not a recurring subscription, so there is nothing to cancel for future billing. You can simply stop buying coins at any time. If we ever introduce a recurring plan, its cancellation terms will be shown clearly at sign-up.
Email support@callings.co.in from your registered email (or with your registered mobile number) and include the date, amount, and payment reference. We aim to respond within 3 business days. For Play purchases, also see your Google Play order history.